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Search: Posts Made By: SJen
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 03-25-2013, 02:09 PM
Replies: 14
Views: 650
Posted By SJen
Hello, this is Jen from COMC. We've been...

Hello, this is Jen from COMC.

We've been looking into this issue, and it does appear to have been caused by a bug in our system. We've resolved the problem, and offers should be working normally...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 03-17-2013, 04:43 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hello Everyone! I'm sorry we haven't been...

Hello Everyone!

I'm sorry we haven't been able to address this in a more timely manner! Tim is aware of the issue, and should be working to fix it now. He's at the Industry Summit currently, so...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 02-14-2013, 01:43 PM
Replies: 3
Views: 309
Posted By SJen
Hi, Snajuice! I just sent you a PM.

Hi, Snajuice! I just sent you a PM.
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 01-21-2013, 06:24 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hi, Cactuspies. Sale prices apply to a card when...

Hi, Cactuspies. Sale prices apply to a card when someone buys it outright, but someone can still make an offer on a card's full asking price while it is for sale. :)!
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 12-31-2012, 05:40 PM
Replies: 1,987
Views: 126,328
Posted By SJen
We will be sure to announce the cutoff for Bulk...

We will be sure to announce the cutoff for Bulk shipping soon. You should be able to place requests for Bulk for at least the next two weeks without issue.

Edit- Looks like Jeremy addressed this...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 12-18-2012, 06:27 PM
Replies: 1,987
Views: 126,328
Posted By SJen
We actually had a bit of an issue with our site...

We actually had a bit of an issue with our site being inaccessible to Frontier customers for a couple of hours yesterday, but everything should be fine now. Sorry for the trouble!
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 10-16-2012, 06:48 PM
Replies: 4
Views: 393
Posted By SJen
Hello! I spoke to our Identification manager,...

Hello! I spoke to our Identification manager, and we're not currently accepting the Mystery Code cards.
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 09-27-2012, 01:20 PM
Replies: 18
Views: 823
Posted By SJen
We're very sorry for the delay in customer...

We're very sorry for the delay in customer responses lately. Our Customer Service department has been severely understaffed for some time, and we have just allocated more resources (and people)...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 07-11-2012, 05:18 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hi Bottom9th, If someone isn't honoring...

Hi Bottom9th,

If someone isn't honoring their ad, contact us and we'll look into it. With port sales, many times the original port listed was sold and a counteroffer is for new items listed by...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 06-29-2012, 07:27 PM
Replies: 1,987
Views: 126,328
Posted By SJen
There is, actually, Chad. We just started...

There is, actually, Chad. We just started running one today.

Magic 2013 Pre-Release Processing Special CheckOutMyCards.com Blog...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 06-26-2012, 06:30 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hi newton615. Yes, we do use the smaller sized...

Hi newton615. Yes, we do use the smaller sized top loaders for mini cards. If you make a purchase with store credit, you can request shipment of your cards at any time.

As for the national, we...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 05-29-2012, 03:02 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hello, Hundley. We are aware this issue has...

Hello, Hundley.

We are aware this issue has been ongoing, and the web team is currently working to resolve it. Unfortunately, I don't have any news at this time, but will hopefully have an update...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 05-18-2012, 04:48 PM
Replies: 6
Views: 395
Posted By SJen
Hello Everyone, We are actually considering...

Hello Everyone,

We are actually considering implementing something like this as a service in the future, but it is still in the idea stage at this point. It will definitely be something we look...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 05-18-2012, 04:31 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hi patchgenie, We are happy to change a...

Hi patchgenie,

We are happy to change a username if the request to do so is sent to staff@comc.com from your account email. As long as the username isn't taken and contains only letters, numbers,...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 05-15-2012, 01:10 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hello premium1981, I'm sorry about the delay...

Hello premium1981,

I'm sorry about the delay in response time. I did get your email , and am still looking into one of the issues. I have had someone in my department trying to reach you by...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 05-10-2012, 12:10 AM
Replies: 4
Views: 315
Posted By SJen
Hi there, I work at COMC, and I don't...

Hi there,

I work at COMC, and I don't believe our processing team would have any trouble with this. We desleeve everything when we begin processing it, so you can send us your cards packed any...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 04-25-2012, 05:41 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hello nuccionino. COMC doesn't provide a direct...

Hello nuccionino. COMC doesn't provide a direct communication channel between users, but our staff would be happy to address any concerns you may have. Feel free to send me a PM or email to...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 03-05-2012, 04:50 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Tim and I have been discussing some of these...

Tim and I have been discussing some of these issues today. Our conclusion, at least as far as our Facebook page and Blog, is to keep moderating the site as we always have and delete any comments we...
Forum: Ebay/COMC/Online Selling/Shows/Paypal/Shipping 03-01-2012, 03:28 PM
Replies: 1,987
Views: 126,328
Posted By SJen
Hi there, this is Jen from COMC. Just sent you a...

Hi there, this is Jen from COMC. Just sent you a pm. Glad you're enjoying the site!
Forum: Welcome New Members! *Read here first* 02-20-2012, 02:38 PM
Replies: 1
Views: 1,021
Posted By SJen
New member from WA

Hello! My name is Jen, and I'm actually a customer service representative at COMC. I like to collect Magic: The Gathering cards, and have more recently gotten into the non-sports Allen & Ginter...
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